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Minimum 2 weeks notice required for production launches. Contact support@onebalance.io early in your development process.

Custom API Key

  • Request custom API key: Contact support@onebalance.io with company details, use case, volume estimates, chain/asset preferences, and fee requirements (minimum 2 weeks notice)
  • Set up team communication: OneBalance team will create a Telegram or Slack channel between your team and ours for faster support and coordination
  • Implement authentication: Set up proper API authentication and secure key storage
Rate limits are configured by OneBalance based on your expected transaction volume. Contact us if you need adjustments.

Development Phase

Technical Setup

Testing & Launch Prep

  • Test with custom API key: Verify transactions, fee collection (if applicable), and all supported chains
  • Validate user flows: Test wallet integration and complete user journeys end-to-end
  • Notify OneBalance for production readiness: Contact support@onebalance.io when testing is complete to make your custom API key production-ready

Monetization Setup

  • Plan fee structure: Choose fixed per chain, percentage, or combination approach (see fee options)
  • Set up Pimlico: Get API key and Policy ID for gas sponsorship (required for fee collection)
  • Prepare beneficiary addresses: Where collected fees will be sent
Fee configuration is handled by OneBalance during API key setup. Without Pimlico, you’ll use our sponsored gas (no fee collection).

Launch

  • Confirm launch date with OneBalance team and prepare rollback plan
  • Verify first transactions work successfully and monitor for any issues
  • Monitor ongoing performance and collect user feedback

Support & Resources

Getting Help

Developer Support

Use the Intercom chat widget for instant help or email support@onebalance.io

Discord Community

Connect with other developers building on OneBalance

Documentation Resources

Enterprise Solutions

Enterprise Support

Need custom rate limits, dedicated support, or enterprise features? Contact our sales team for tailored solutions.

Important Reminders

  • Minimum 2 weeks notice required for production launches
  • Early communication ensures smooth launch support
  • Complex integrations may require additional time
  • Pimlico setup required to collect user fees
  • You’re responsible for paymaster account funding
  • Test fee collection before production launch
  • Never expose production API keys in client-side code
  • Implement proper authentication server-side
  • Set up proper error handling and logging
This checklist covers the essential steps for a successful OneBalance launch. Click the links for detailed documentation on each topic. Contact our support team early and often - we’re here to help.
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